not willing to assist

I went to Vodashop in Atterbury value mart, as I needed to ad a line on my existing contract.<br> The person assisting me immediately said that they need proof of residents and my original id document after I had already told him that I have 4v lines with vodacom<br> I felt quite annoyed due to the fact that I have 4 lines on my name already and just wanted to add a line.<br> I went to vodashop in Menlyn the very next day and asked to add a line on my contract. And was assisted immediately I just needed to give my id as I was already an existing member on the Vodacom network. NO PROOF OF RESIDENTS NEEDED!!!! Now PLEASE explain to me WHY one store is either to lazy to assists or doesn't know what is needed to add a line on an existing contract. And the other store is a pleasure to be in .<br> <br> Shocked and annoyed