Not what we ordered

I upgraded my mom and I's contract. The idea was we would upgrade to the same devices.

Delivery was slow, but that's fine, it was black Friday anyways. The sms communication was lackluster, but its okay, since we are used to it.

Went we got our packages however, only one of the packages included a charger. To be clear, the new devices don't come with chargers, but the bundle choice we made included chargers.

I felt mad at this, but yet again, its fine. I'll just give them a call and resolve it. Gave my mom the information to let her call (vodacom wouldn't let me speak on her behalf, which is fine, albeit I do have more knowledge about the technical side of things).

Mom gets back to me stating that the lady said because the two contracts are under one account, only one charger is provided.

This is completely ridiculous, since they are still two separate contracts, with separate prices.

TLDR; Vodacom didn't complete their order with us and isn't trying to fix it