Not what I signed up for !

I took a three year contract at the start of this year with vodacom . Then in May of this year I had a problem the router, it just stopped connectingto the Internet. I took it to a store who booked it in for repairs which took almost two weeks and it was just replaced with a new router (same model) . I wasn't given a loan router for those two weeks and was rudely told that it was not like they were taking away my data, but not having a device to use that data and still expecting me to pay my full monthly payment, was just wrong!

On the 23rd October the router stopped working again . I tried calling the customer help line to speak to an actual agent because your chatbot Tobi is not helpful . I requested a call back which I never got !

I then took it into a store who booked it in for repairs and I explicitly told them I did not want the same model because there seems to be a problem with it . Atleast this time this store did help by providing a loan router while the other one was booked in . Not surprisingly, I was called back about a week later and told that they replaced the router with a new one , again the same model and still no one could tell me what the actual problem was.

I am utterly frustrated because I use this router for work as I work from home and have been unable to do so. And ever since getting the new router , the connection has been unstable and disconnects constantly. Vodacom clearly doesn't care about the inconvenience they are causing me and that they are putting me in a difficult position with my employer , because they still get the full monthly subscription paid regardless.

I can't afford to keep experiencing problems like this every few months, and it hasn't even been a year yet on this contract !