1 reviews | Active since Aug 2015
Not what I paid for
<p>I have hellopetered vodacom about 4 times this month. I have never come across a service as pathetic as this. I finally got my phone but not my deal. I was told I have to go in to get my handset and 12 movie vouchers so I did and the lady at Mall of the South said that it is an online option only. I ordered online at first and no order was placed so I asked to cancel and asked if I can still get my movies in the store still and the lady on the phone said yes of course. This is the reason I chose this deal and I want my movie vouchers. I have 6 contracts with vodacom I expect better service </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Ms Chrislyn Naude
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my discussion with the Vodacom account holder, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Ms Chrislyn Naude
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my discussion with the Vodacom account holder, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support