Not what I ordered

Not happy with vodacom at all. My contract came to an end then I decided to upgrade online and chose my phone then gave all my details. Then a screen said a contact center agent will call you with in 24 hours did I get called no. I had to call in, the best part there ther is no waiting time on the phone for when its time for money to be taken or a product to be sold. But try call and get a little help? You are then waiting over an hour for a agent to answer. So I chose my phone that clearly said Samsung A03S + curve smart tracker.. so after not getting called from the online shop I called in and I said I placed an order nobody called me. The salesman said he will process my order. A few days later the courier came I opened my box and there is no smart tracker. I then tried calling straight away I was then getting sent from person to person. I don't want to open the phone box at all till I know why I never got my tracker. I called and explained I got told I will be contacted by the salesman and yet no answer. I tried doing online chat then it's hours before I get a reply. Please fix my order to what I chose and selected please as now I have a phone I can't touch and 24 months is a long time waiting for a new phone.