JK
Jack K

1 reviews | Active since Jan 2016

10 May 2018, 22:48

Not well cared

From Jack M. Kabini, HI Hellopeter.com! With Vodacom ones life just become hard and harder. Products are force on my accounts with out my concern. I had to spent hour with Vodacom Customer Care without solving problems. On my phone No. ********** 923 see enclosed October, November 2017 and May 2018 Vodacom Statements. VAS - Caller Identity Subscription is forced on my account and SMART TOP UP S + Line Rental (be-fore VAT) is increased without my concern. Total Subscription Charges changed 2018 from R218-42 to R268.10 (these is before VAT). On my Vodacom phone No. ********** 940 see enclosed February, March, and May 2018 Vodacom Statements. Total Subscription Charges changed from R113-16 in February 2018 to R130.70 in March to May 2018 (these is before VAT). To see how bad Vodacom work with its customers, follow these references:- No. 1- ********** ********** No. 1- ********** ********** No. ********** 95 spoke to Deneo 2 May.; On Friday 4 May at 12:50PM for about 45minutes I spoke to a friendly gentleman, but no good re-sults, as I am still waiting recorded agreement on my contract. In all these, I may have spent 3 hours. From Jack M. Kabini

0
Replies (1)
Vodacom
Vodacom's reply11 May 2018, 06:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,