Not wanting to move package to make the customer pay more!!!!

Item: Vodacom
Rating: 1
Author: Brian M

I have tried to migrate my package as I spend over R5000 per month. Vodacom is always having a " technical error" as to not move my package so that I pay more!!! They never get back to me and I cant even get a quote to cancel my package!!! What a scandal. Don't want to move me so I am forced to pay more!!!!!!!! Day light *******!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Feb 2019, 09:58

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Feb 2019, 09:58

Official

Vodacom's replyOfficial

05 Feb 2019, 13:41

Dear Brian

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service you experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply05 Feb 2019, 13:41

Official