Not very helpful customer service

Item: Vodacom
Rating: 1
Author: roaldvdberg R

I want to cancel a data bundle on my account, the app does not have the option, the website is super ****. The live chat is just closed after a while, customer service is totally useless (aparently they cannot access the system where that request is done) so now I am stuck with a data bundle I do not need nor want. CANCEL THE 20GB DATA BUNDLE.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 Feb 2021, 08:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Feb 2021, 08:56

Official