LL
Luzaan L

1 reviews | Active since Jan 2019

13 Feb 2021, 11:36

Not very happy customer

Im disgusted with vodacom at the moment. My sister in law received a invoice of R500 extra this month for the number i am using ***. This was someone elses number and shows that i used 5gig in januarie and 5gig in februarie recurring on her account as it is under her name. Problem is i only use once off airtime?? I dont ever choose recurring. I dont have the app to buy airtime for this number aswell. My husband has a brand new number also vodacom yet strange people watsapp him which means it was someone elses number.But its a new number. I have proof that i never bought R500s data. Fix your problem.

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2021, 13:35
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team