TM
Thokozani M
1 reviews | Active since Sept 2014
19 Sept 2024, 09:04
Not very assisting
Really want to express my disappointed with you guys.On sunday the 8th I was ****** my cellphone and I blacklisted it.It was found a couple of days later and I immediately went to my nearest Vodacom store for unblacklisting.To my surprise nothing has has happed thus far.Please assist
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Sept 2024, 10:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2024, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2024, 08:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically however we have responded via email and sms. Please note the device has been un-blacklisted as confirmed by the Un-blacklisting Department as well. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2024, 08:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically however we have responded via email and sms. Please note the device has been un-blacklisted as confirmed by the Un-blacklisting Department as well. Regards Vodacom Consumer Website Team
Best regards,
TM
Thokozani M's updateReviewer Update
21 Sept 2024, 17:32I can confirm that it has been unblacklisted,thanks 🤗
TM
Thokozani M's update21 Sept 2024, 17:32
Reviewer Update
I can confirm that it has been unblacklisted,thanks 🤗