"Not Valued" as a longstanding "Customer" by Vodacom

After writing 3 reviews on this platform about my unsatisfactory service from Vodacom and Elite Mobile who are affiliated to Vodacom, I have still not been contacted by any senior representative of Vodacom. Today is day 14 and i have not received my 2 handsets or resolution regarding the upgrade of my 3 contracts with Vodacom. It is clear that after being a longstanding customer of Vodacom I am certainly not valued. I will definitely be taking my business to an alternative service provider. It is really sad.