RG
ROLAND G

1 reviews | Active since Jun 2015

11 Jun 2023, 14:03

Not upfront, misleading info to get your business

I have a contract that Vodacom took 4 months to get right as agreed originally. Although the bottom line price was agreed upon, they upped the data prices across the board which affects my bottom line. How can that be allowed when the contract price was agreed upon for 24months???!!!! All they say is, tough mate, thats how we do things! Surely after 22yrs with Vodacom one would think there would be some customer service - but proof again, all about the money, not he consumer....sad world.....

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2023, 16:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team