NOT UPDATING PAYMENTS WITH CREDIT BUREAS

I have been struggling with vodacom for almost two months , Vodacom is not updating Compuscan on my payments, i have called Compuscan several times regarding this and they advised that they have not recieved the Notification to update my Account i have spoken to several Vodacom Agents and all lies and promises that the notification has been sent to Bureaas , till today i have asked for a simple thing for them to forward me the same notification they forwarded so i can do it mysely and no one is willing to assist , I am very frustrated with the wosrt service i am recieving from such a big service provider of which i have been a loyal customer of them for 4 Years, All i am asking is Simple " Notification email they sent to Bureas regarding my account , so i can forward it mysely