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Pilot M
1 reviews | Active since Oct 2023
16 Feb 2024, 22:02
Not updating payment records with credit bureau
Very poor Customer Care. They do not update my account payment records with Credit Bureau on monthly basis like other Financial Service Providers - resulting in affecting my credit profile. Tried sending them emails and logging some calls on App but they do not care.
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Vodacom's replyOfficial
17 Feb 2024, 10:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2024, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team