MVdW
Martie Van der Westhuizen

1 reviews | Active since Mar 2014

11 Dec 2017, 07:41

Not Updating my details - No Feedback

I'm fed up with Vodacom's terrible service. I've been trying to update my details with you with no luck. I will NOT be held responsible for incorrect details on your system. I've been trying numerous times now. Once my contract expires, I'm moving to a different service provider. I'm done with Vodacom. You go ahead and have my incorrect details. I'm done trying. FYI, I'm keeping this on record. I ********** -3

And why do you share our personal details with companies spamming us? I got this reply on a automated response from you:

"This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners"

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2017, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Dec 2017, 11:21
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS