Not updating my bureau details

<p>I had some issues on my vodacom acc which led it to be handed over, I then settled the acc and was told my itc and everything was update. However, I recently tried applying for credit but was told I didnt not qualify as my vodacom acc shows Im in arrears of R23000, I called vodacom legal and was told my bureau details will be updated with in 48hrs, that never happened. I called again and spoke to Sibongile, she told me the same thing and promised to email my a letter that states I no longer owe them; something I can send to the bureau from my side so that that arrear amount can be removed from my bureau details. What is going on???</p>