Not updating ITC

Of the 17 years being a vodacom client at least the last 3 years I didn't receive a bill or a statement. I only paid when I received a SMS that they will cut my phone if I do not pay this or that amount in 48 hrs.

In 2017 I went to Kimberley mall upgraded and spoke about my problem with Debra-Lee if I recall correctly. She advised that there is problems with the invoicing system it will be corrected in a month or so.

Early 2018 my 2 phones were cut as I never recieved a invoice email SMS or any sort of bill. I phoned and after three tries and more than a hour thrown from one operator to another I was helped by a very capable young man. He put me on pay as you go for for months in which I need to settle the bill.

7 days before the last payment they cut my phone and I was furious. Needless to say I change network and did not pay. Still expecting correspondence from vodacom nothing happened until for months ago I discovered I was registered on ITC by vodacom without any correspondence.

On the phone from one operator to another again I need to phone Hammond Pole Attorneys. They organized the settlement amount and even stated how long it will take to clear ITC.

Typically three months later my record is not cleared. The attorneys say the useless company itself need to do clearance.

If this is normal practice I'll advise people from now on not to settle allready ITC registered account as it won't make a difference to your record.