KS
Karen S
1 reviews | Active since Mar 2009
27 Feb 2019, 12:00
Not Understanding
Good Day The last time I wrote I said all my Data is being used up even though I have Wi Fi and that I have to top up all the time. I also had a large balance over R200.00 on my phone. I very seldom use my Cell Phone so where did all the money go too? Today 27th February had a Nil Balance so had to buy R110.00 Air Time and Data R12.00. Please can someone email me and explain why this happens to me. I am getting so fustrated and being a Pensioner cannot afford to lose the money I do.
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Replies (2)
Vodacom's replyOfficial
27 Feb 2019, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2019, 16:36 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2019, 16:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,