RA
Ria A

1 reviews | Active since Oct 2017

26 Oct 2017, 22:06

Not truthfully when I upgraded

I asked if and to what phone I can upgrade. A LG and Samsung was presented to me. At the end I've taken the Samsung with a tablet that was on special. And now I'm paying R430 per month for the Samsung after I was told that's what I can upgrade to. So the employee told lies to me and Vodacom just up their shoulders. That is not acceptable that people are not truthfull and I must pay for their untruthfullness.

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Oct 2017, 15:58
Official

Dear Ria

I trust that you are well.

As per my email sent, please be advised the matter has been resolved.

Regards,
Vodacom Consumer Website Team

HS

Best regards,