LE
Leon E

1 reviews | Active since Jan 2021

09 Jan 2021, 13:22

NOT TRUSTWORTHY AND UNRELIABLE SERVICE PROVIDER

Still waiting for some feedback from Vodacom with regards to my query. a Mr. Petersen from Vodocom phoned me last week to get some background information with regards my concern to be ******** into signing a 24 months contract⁰, he said he will contact me or put me onto somebody at the Vodacom store where the misappropriated deal was done, in ordet to sort it out for me, to date nothing has happened. I still stand to my principles that it was agreed between us to be on a month to month basis and not a 24 months contract. I have no funds at rhe end of the month to pay the redicioules amount of R980 pm for data and calls only.

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2021, 08:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LE
Leon E's update12 Jan 2021, 08:43
Reviewer Update
Vodacom I have nothing more to say, the same response back over and over again, with neither a positive or a negative reaction from your side, it is a case of they don't care a damn, just a public warning to Vodacom and other cell service provider customers, please make sure what you are signing for! their word confirmation in asking to explain what you are signing for is not trustworthy at all, they must specifically show you on the contract document what you signed for