1 reviews | Active since Jan 2017

16 Nov 2018, 21:16

NOT TRUSTING VODACOM FROM START

Extremely angry at Vodacom. I just joint Vodacom and I already regret it. Why, Why, Why, did I change to Vodacom!!!!

I opened a new account with Vodacom and received an SMS stating that my bank account will be debited with the first installment on 03/12/2018. I did not receive an invoice and went on to My Vodacom App to look for an invoice. I found the invoice and printed it. It clearly stated: Invoice date: 13/11/2018 AND Due date: 30/11/2018. O**** So the Amount due will be debited on 03.12.2018 as per SMS.

NO!!! Vodacom decided to debit my bank account on 16/11/2018 and as I was not expecting the debit order today, I did not have money in my account to cover the debit order. Now the bank rejected the debit order and asked me R61 for the rejection. This has NEVER happened to me in all my life!!!!

I AM SOOOOO ANGRY AT VODACOM!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2018, 07:29
Official
Dear Customer,  Thank you for making us aware of your complaint.   Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.   Vodacom will not contact you via Whatsapp to request your personal details   Regards,  Vodacom Consumer Website Team 

Best regards,