Not Treating the Customer Fairly. Wrong sales advice. No after sales assistance

Took out a 2nd contract in Dec 2022. Found that a new type of cable charger came with the phone but with no port to charge this with. Called Vodacom spoke to Ashlyn and she said they were not aware of this new type of charger and that i can go to any vodacom store to change this for a normal C type Charger. Note, NO sales person told me about this new cable that does not have the USB on the one end and the C pin on the other as per normal. Go to Clearwater branch and they refuse to change this and they lay blame on Samsung and told it it is because i did the contract ONLINE. Guess what, they told me i have to buy the port that cost R499. WOW Vodacom, just WOW. I have started looking at MTN and other options.