Not Treating Customers Fairly during ********** incidents!

<p>Someone recently attempted to upgrade my data contract *****ulantly, but were unsuccessful and Vodacom confirmed that a red alert would be placed on my account to ensure that it doesn't happen again. I then requested the cancellation of my contract last week, and received a message today saying that an upgrade was successful on the same contract! When I called the call centre, they informed me that the red alert was not correctly loaded on my account initially and the cancellation request was cancelled on the same day that I requested it! I am not getting any assistance from the call center and no one wants to take responsibility. I will not accept any billing for this ********** upgrade! I have been a Vodacom client for more than 10 years and feel as though I have been completely mistreated. You have definitely not followed the tcf guidelines in these instances.</p>