1 reviews | Active since May 2016
Not Treating Customers Fairly
<p>I cancelled my contract after 16 years, and all of a sudden an outstanding amount of R1130 appeared from nowhere on my statement. I'm receiving threatening emails, but I reconciled my statements snd this amount appeared oug of the blue from June. Discounts promised were not app****. Credit application declined as a result. No response on my emails, tweets, hellopeter posts. TCF is a reality. But not in Vodacom'/ world.... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Estimated time of contact????? Still no response.
Estimated time of contact????? Still no response.
And Vodacom is yet to respond - query sent in August already, still no feedback but quick to blacklist me.
And Vodacom is yet to respond - query sent in August already, still no feedback but quick to blacklist me.