1 reviews | Active since Nov 2016
NOT transferring a contract.........let's see if we can NOT do it in 12 weeks
<p>Early in September 2016, my son went into the Blue Route Mall Vodacom shop to transfer his contract, on my name, into his name....................Sound easy enough................. All the forms were duly completed and signed by all parties and submitted at the Blue Route Mall Vodacom shop. They explained that Vodacom has a new system and it may take around 3 weeks for the transfer to go through. Still no problem there BUT it is now nearly 12 weeks later and after speaking to every single person in the shop, including the Manager, who had me on hold why he did the transfer himself, I find out that it is still not done. He send my son a bogus reference number and Vodacom Customer Care confirmed that the transfer is still not done! To aggrevate the situation, Vodacom Customer Care cannot, and I am not sure why, as they take my money, transfer the contract and only the branch can do the transfer?!?!?!?!?!? So here goes...............THIS IS A FORMAL NOTICE TO VODACOM THAT THEIR DEBIT ORDER WILL NOT BE HONOURED AT THE END OF NOVEMBER 2016 DUE TO LACK OF SERVICE - I have already informed my bank to put a hold on the debit order!!!! Had enough of Vodacom</p>
Dear Customer,
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
