EG
Eugene G
1 reviews | Active since Sept 2022
22 Sept 2022, 11:56
Not to use vodacom as your ISP for Fibre to the home. As Service is Dismal, Dismal, Dismal
Please would like to warn anybody considering to use Vodacom as your ISP for Fibre to the home. Rather look at another options as a ISP provider. The most dismal, unprofessional service I have ever experienced. I have been with vodacom from last November 2021. You log a service request. They take weeks to respond and get told you will get called back, no comment. It goes to a higher level , and to a higher level, and guess what. No more communication. This is dismal Dismal, Dismal service. Rather consider other ISP, as they do not know what service is ,and customer is obviously not important . I am presently on 100 x100 package. Very Disappointed Customer.
Helpful (0)
Replies (5)0
Replies (5)Vodacom's replyOfficial
22 Sept 2022, 13:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2022, 13:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EG
Eugene G's updateReviewer Update
22 Sept 2022, 15:44Will wait in due course . This is one of many complaints with the same dismal response. Urgency is never a factor I Guess. Please Define due course. No whatsapp received yet.
EG
Eugene G's update22 Sept 2022, 15:44
Reviewer Update
Will wait in due course . This is one of many complaints with the same dismal response. Urgency is never a factor I Guess. Please Define due course. No whatsapp received yet.
EG
Eugene G's updateReviewer Update
26 Sept 2022, 17:38Nobody has contacted me yet as per all other occasions. Vodacom uses the phrase in due course which means no time frame to vodacom. Still waiting for a response.
EG
Eugene G's update26 Sept 2022, 17:38
Reviewer Update
Nobody has contacted me yet as per all other occasions. Vodacom uses the phrase in due course which means no time frame to vodacom. Still waiting for a response.
EG
Eugene G's updateReviewer Update
27 Sept 2022, 15:03 Nobody has contacted me yet as per all the other occasions. Vodacom uses the phrase in due course which means no time frame to vodacom. Still waiting for a response.
EG
Eugene G's update27 Sept 2022, 15:03
Reviewer Update
Nobody has contacted me yet as per all the other occasions. Vodacom uses the phrase in due course which means no time frame to vodacom. Still waiting for a response.
EG
Eugene G's updateReviewer Update
06 Oct 2022, 12:23Vodacom contacted me yesterday 21 October 2022 . A month later. To assist.
EG
Eugene G's update06 Oct 2022, 12:23
Reviewer Update
Vodacom contacted me yesterday 21 October 2022 . A month later. To assist.
