GM
Goitsemang M

1 reviews | Active since Mar 2018

11 Jun 2024, 22:54

Not to be trusted ever!!!!

I will never heal from what vodacom is crucially doing to me.It is repetitive,it was done last month and now again. I had airtime of more than R5.00 yesterday and for whatever reason despite it reflecting so well,i still got the message that "insufficient funds" that moment i desperately need to make a call and needed just R3.20 for the 10 minutes voice calls.I was prompted to take an advance of R3 plus R1.10 despite having Above R5.00

And just after buying airtime booom the message i receive again that I should buy another airtime for me to be able to buy minutes.As I was desperate for the call I had to buy it by fire by force.And just in 5 minutes I had lost R12.50 mind you I woke up having R5.00 something and it was reflecting so well.

I dont trust vodacom any longer.I will switch to different network

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2024, 08:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team