Not tired yet are you?

Good day

Trust you are well

I am not if you were wondering.

So lets begin.

On the 7th of June we saw that you guys have added 2 fibre lines to our account. The account holder queried this and vodacom responded by deleting our account Friday the 8th of June

I called :

Monday the 10th - tomorrow sir we will call back. Never happened Tuesday the 11th - tomorrow sir we will call back. Never happened Wednesday the 12th - tomorrow sir we will call back. Never happened Thursday the 13th - tomorrow sir we will call back. Never happened Friday the 14th - Give it the weekend sir. You should be attended to on Monday

So I gave it the weekend

Monday 17th of June

a Lady by the name of Joey contacted us and asured us that the account is reinstated and that we would have internet connection in the next 24 hours.

This would have been around 12:00 - 14:00 on Tuesday the 19th

Still no connection

I called again Tuesday night the 18th to find out why I am still down. I was assured that I would be on and connected by Wednesday the 19th

I get home to find that this is not the case so I call again.

Spoke with several people all giving me different answers

No sir its your router No sir I don't know No sir the fibre link to your area is down

I go and ask my next door neighbour if he is experiencing issues and none what so ever the link was not down.

This after you guys have taken our money for a service we did not get Told us that the account is now upped and we paid a bit extra just to have no connection again.

Thievery.

There is no direct line to your technicians and the only way to contact them is via mail.

How do you people work?

Another thing that I noticed was that the server that this fibre is connected to is not setup correctly the dates are for 2010 - 01 - 01...who is managing this?