SH
Sanele H

1 reviews | Active since Oct 2020

19 Mar 2024, 19:48

Not the type to go to.

This is one of the worst guys ever. Let them sell you a product they are good, even their communication is good because they want business from you. I had a contract with them, I had emailed for a settlement qoute which I got but little did I know that it didn't include my monthly payment and they also didn't mention it when I went to make payments even though it was 20 days before they were suppose to debit. A month later I get a call from lawyers sent by vodacom because I owe them, money I didn't know and money I was not told I still had to pay, which now included an advance which I had paid already but to them doesn't count because it was already billed, when I want my advance money bank I am sent from pillar to post as the person (accounts) who is helping me with the money I owe can unfortunately not help me with the advance amount they owe me.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2024, 07:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team