EV
Elizma V

1 reviews | Active since Jun 2017

07 Jun 2017, 08:36

Not the Main Account Holder

<p>Good day,</p> <p> </p> <p>I have been phoning your call centre and made numerous visits to Vodacom shops regarding my contract. The contract was transferred to my name at the beginning of this year and now I am unable to purchase additional data/minutes on the Vodacom app due to not being the "main account holder". Please see the following reference number I got from your call centre: 1- ********** ********** . An employee from the Canal Walk branch also sent a mail to your team regarding my issue, but there was no reply. </p> <p> </p> <p>Can you please make me the main account holder as I have incurred additional charges for Out of Bundle rates. My bill which is normaly around R300, is now standing at almost R1000. I have been on a Vodacom contract for more than 12 years and would not like to move to another service provider, but due to this issue I am considering the move.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Jun 2017, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 10:27
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic