Not sure which is worse - consultants or billing..

I transferred my cellphone account and stated on the contract that I signed, the debit order to go off on the 25th of each month. First month, they debit order on the 1st (November) and it goes off on the 2nd, however, i only received notification of the debit order from the bank on the 7th. So i phone the customer care call center who advised that the date was wrongly captured and that i should visit the branch where my contract is ti log a service ticket for them not to double debit with the new month, but to reimburse as it was their mistake. So i did that. Ever since i have been trying to get feedback on the ticket that was logged and every consultant i talk to, whether in customer care or account, has a **** attitude constantly telling me that they have to transfer me and when that is done, still no one can help me. I DID NOT MAKE THE MISTAKE yet no one can even give feedback. I was even told that i should just pay the amount or make an arrangement to pay as they cannot see the tickets logged and don't know what else to do. I am fed up with Vodacom and their rudeness!! - You will see the fight once you double debit order!