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Nuha A

1 reviews | Active since Jul 2018

07 Jul 2018, 11:44

Not sure how much data I have ever...

Hi there,

I don't even want to give vodacom a rating, but I can't post unless I put at least one star, I've been with them for years... I've used the My Vodacom app to receive good deals on data, talk time etc. For about a month my app shows the same data amount for days, I then dialled the ussd code *111# or *135# either one and that would show me another amount. GOSH it's extremely frustrating. So how much data do I actually have? I'm too scared to use my data because I budget a certain amount of talk time/data to accommodate me for the month. I'll call the call center and hope I get piece of mind.

Extremely frustrated Nuha....

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Replies (2)
Vodacom
Vodacom's reply07 Jul 2018, 14:13
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jul 2018, 14:14
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team