Not sufficient feedback, unwillingness to engage

I logged a ***** query with vodacom and they confirmed my ID was used to open a *****ulent account. I asked to receive feedback to understand how this happened and what supporting documents was used. The response received only addressed a portion of my queries. It only addressed the question on Identity, but not the debit order info. I still need to know how/what banking information was used to get approval for a debit order to be processed.

There seems to be no one at Vodacom who is willing to speak to its customers. Everything happens through half addressed email comms.