Not stopping the contract for an Altzheimer patient

<p>I'm very dissapointed in the time I've spent to get Vodacom to cancel my dad's cellular contract.</p> <p>I've been trying since February this year.</p> <p>I'm the Legal power of attorney for my dad as he has Altzheimer. He has not used is phone in more than a year. I requested for the first time on 17 Februay 2016 for them to cancel his contract due to his illness. I sent though all the relevant/requested infromation but the debit order is still going off his account.</p> <p>This is the reference numbers received:</p> <p>Legal: EC-04TZ-2E64S5</p> <p>Cancellations 1- ********** 186</p> <p>If the debit order goes off again tomorrow I will lay a complaint with ICASA.</p>