TF
Tracy F
1 reviews | Active since Jul 2012
15 May 2019, 12:11
Not sorting out the "no service" problem in Modderfontein
I and 17 others in the Modderfontein area are experiencing 'No Signal' in two streets for many months. I have reported this twice and others on our local group have also reported this. Vodacom was supposed to send a technician out, but I'm still waiting. They are aware of the no signal problem many are experiencing, but yet we are still without service. We are paying for a service we are not receiving.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 May 2019, 14:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 May 2019, 14:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 14:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 May 2019, 11:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that as previously mentioned [and after escalating the matter to our Network Team], feedback remains unchanged regarding the new planned site. Regrettably, there is no time-frame on the completion thereof.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that as previously mentioned [and after escalating the matter to our Network Team], feedback remains unchanged regarding the new planned site. Regrettably, there is no time-frame on the completion thereof.
Regards
Consumer Website Team
Vodacom's reply22 May 2019, 11:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that as previously mentioned [and after escalating the matter to our Network Team], feedback remains unchanged regarding the new planned site. Regrettably, there is no time-frame on the completion thereof.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that as previously mentioned [and after escalating the matter to our Network Team], feedback remains unchanged regarding the new planned site. Regrettably, there is no time-frame on the completion thereof.
Regards
Consumer Website Team