NOT so simple relocation

Pathetic service Report on the 6th of November that I need my fibre line relocated and operational on the 1st of December. It is now the 12th of December, 14 calls and 119 wasted minutes later and still no Wi-Fi and no information of when I will get the service I am paying R760 a month for. Every time i phone it is very easy for the person to say they don’t know when Vumatel will come it is out of their control. When I wanted to cancel the service, I was very promptly reminded that I will be in breach of contract and will face a hefty cancellation fee. Stay away from this company!