NM
Nontokozo M
1 reviews | Active since Jan 2015
09 Jul 2017, 14:21
Not so free data
<p>I sent through a request for the free 1GB of data for videos today (which incl. YouTube) and got a sms confirmation saying that I can use it. I use for about 10-20 Min on YouTube and then I get a message from Vodacom saying that my data has ran out (I had a balance of about 140 MB). How is this possible with a free 1gb of data????</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jul 2017, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2017, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2017, 13:43Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply14 Jul 2017, 13:43
Official
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
NM
Nontokozo M's updateReviewer Update
14 Jul 2017, 18:16Thank you for the speedy response. I have been a loyal customer for a number of years and will remain so, thank you for caring enough to seeing through this matter gets resolved.
NM
Nontokozo M's update14 Jul 2017, 18:16
Reviewer Update
Thank you for the speedy response. I have been a loyal customer for a number of years and will remain so, thank you for caring enough to seeing through this matter gets resolved.