HS
Hamza S

1 reviews | Active since Nov 2024

09 Nov 2024, 12:12

NOT SHARING THE CORRECT INFORM WHEN GET A CONTRACT.

I AM VERY DISAPPOINTED WITH VODACOM. I GOT A CONTRACT FROM VODACOM IN NOVEMBER 2021 SO MY CONTRACT END IN NOVEMBER 2024. AT THE BEGINNING OF CONTRACT THE AMOUNT WAS R229.00 p/m THEN IN APRIL 2022 THE PRICE WENT UP TO R281.95. COMING TO THE MOST IMPORTANT PART SO MY CONTRACT ENDs 09 NOVEMBER 2024 NOW THEY WANT TO CHARGE R1122. WHICH I WAS NOT INFORMED WHEN I STARTED MY CONTRACT. I HAVE CALLED THEM MULTIPLE TIME FROM OCTOBER 2024 STATING I WOULD LIKE TO CANCEL MY CONTRACT, BUT THE SALESPERSON TOLD TO WAIT AS FOR NOVEMBER TELL DEALS ARE COMING, SO I COFIRMED WITH THEM WOULD I BE CHARGED MORE I WAS TOLD I WONT BE CHARGE EXTRA BECAUSE IM IN THE CONTRACT PERIOD AND SHE SAID SHE WILL CONTACT ME. I DIDN'T HEAR FROM HER SO I CALLED VODACOM AGAIN ON THE 7 NOVEMBER 2024 ASKING TOO CANCEL BUT AGAIN THE SALESPERSON GAVE ME UPGRADE DEALS , SO THE SALESPERSON TOLD ME THAT HE GOT A DEAL FOR ME . 1TB ON A 10MPS AT R299.00 THEY HAVE BEEN ****ING PEOPLE BUY NOT TELL THEM EVERYTHING, I CONFORMATION THIS AND HE TOLD ME THAT THE OUTSTANDING BALANCE OF R1122. IS NOT SHOWING ON HIS SYSTEM IT SHOWS R0.00. SO TODAY I RECIVED MY STATMENT FROM VODACOM WITH AN AMOUT OF R1400.00 WHICH I PERSONALLY WENT TO THE VODACOM STORE IN KEYWEST AND TOLD THAT EVERYTHING AND THEY SAID THEY CAN'T HELP ME IN ANYWAY. SO I TOLD THEM ABOUT THE UPGRADE AND THE HE EXPLAINED THAT IT A 1TB OF DATA AND 10MPS LINE @R299.00 but it and FUP 100GB . THE WAS NOT AGREED ON WHEN I WAS GIVEN THE UPGRADE . THE SALESPERSON TOLD ME ONE NOT THE ONLY ONE WITH THIS PROBLEM. Please be careful. When getting anything from VODACOM

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2024, 15:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team