CG
Catelin G
1 reviews | Active since Dec 2022
05 Dec 2022, 13:25
Not setting a debit order for me
I have phoned in more than 4 times to set up a debit order which they canceled in the first place without my consent. Every time I phone in, they say that my debit order has now been set. I don't always check my bank statements, so I assumed each time that the debit order is in place. They have handed me over again now, because of they did not set a debit order for me
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Replies (2)
Vodacom's replyOfficial
05 Dec 2022, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CG
Catelin G's updateReviewer Update
03 Feb 2023, 14:36Good day. Same thing happened again. They said that they have put up a debit order for me. Now again I get a notice to say that I haven't been paying my account. This is now like the 4th or 5th time. No phoned me anyway like they said they would. I had to call in again.
CG
Catelin G's update03 Feb 2023, 14:36
Reviewer Update
Good day. Same thing happened again. They said that they have put up a debit order for me. Now again I get a notice to say that I haven't been paying my account. This is now like the 4th or 5th time. No phoned me anyway like they said they would. I had to call in again.