Not satisfied with Vodacom

<p>Hello Peter, about 3 weeks ago i write a review of bad service to you. The review was published and 1 day later i received my phone. I've complained about bad service, my contract wasn't two weeks old and my phone went dead, i took it in to Langeberg mall vodacom repairs. They gave me a loan phone. 10 Min later they phoned me to come and collect and the story was the phones software was not upgraded. My contract was signed on the 04/03/2017. On the 23/04/2017 my phone went dead again, I took it into the Vodacom repair centre at Langeberg mall. This time the phone was sent to J'burg for repair. They did not want to give me n a new phone or a loan phone. I told them that i cannot pay for a new phone and i don't have the use of this phone. They taking money from my bank , but i've got a broken phone. There reply was we need to send it to J'burg sort that they can fix the phone. I've send you a cokmplain on the 285/04/2017 and on Tuesday 01/05/2017 i've received a message from vodacom that my phone is ready to be picked up. What happens next is they send me in the message a 2gig data. When i collected my phone the phone went on ,i needed to upgrade the software. This took more then a gig from the 2gig they gave to me.The rest of my gigs from my contract that i did not used because my phone was at their repairs, was gone. How come Vodacom take data from you that they you did not used up (i mean after all i pay for that data). They don't have the right to take your data that you don't use up away from you. It's yours -you pay for it. Now the problem comes again. On the 12/05/2017 my phone went dead again, In almost 2 months my phone(a new phone supposed to be) it happens 3 times , the same problem. And yet my phone is not fixed properly. .Again i requested a new phone. It was told they are not allowed to give me a new phone. They need to send it into repairs.(they took the phone and booked it in)I told them that im going to cancelled the contract and the debitorder. The lady that is the boss there had an arrogant attitude you can do what you want to but im telling you we are going to book it in and send into repairs. I told them that im going to consumer services now because i cannot pay for a phone( they are taking my money every month) for what. A broken phone.Again she said to me you can do what you want to do. Come on Hello Peter this is not how bussiness in any way should run. We had a week before on the friday a brake in at our house. I cannot not be with out a phone. Why must i suffer with my complains at vodacom and nothing absolute nothing is been done. The guy that helped me said i must complain with samsung themselves because they are not aloud to give a new phone they are just selling the phones for the companies. I did go online and filled in a complain form with samsung but even they did not answer me up till now. On thursday the 11/05/2017 i went to buy 2gig data because the 750mb they give is not enough. Now when they gonna phone me back to tell me the phone is ready for pick up the phone needs to be upgrade again and again i must pay for that upgrade because its gonna use more then 1 gig of the gigs i bought to uprgrade. Its petatic, the service Vodacom give. I told you once a problem always a problem. Am i;m going to hand this phone in every two weeks now. Why must i waste my time any further wiht Vodacom. I want to cancell this contract but they threathen me with penalties. Why . I don't take data thats not been used away , i don't take money from my clients and i don't give them the things they paid for. Why must Vodacom do this. Hello Peter please can you help me to cancell this contract or help me to get a new phone . I beg you. Please for the last time i beg you to help me with this .It cannot carry on like this anymore. I'm realy at a brakedown point and its frustrating me that this matter could not be resolved.I'm loosing jobs, clients and incomes. I cannot carry on any further wiht this Vodacom</p>