not satisfied request for recording to be pulled

1st December Mpho did a conference call between myself him and a lady in legal cause it was handed over to legal the lady was Msibi , Mpho and I asked her how much do I need to pay too cancel everything and clear my name and errors , she informed us it is R852.29 we are her more than FIVE times she said ' yes I am 100% sure you will be cleared and we will email you a letter stating you are cleared and that I have no dealings with owing Vodacom ' <br> <br> Today the 4th December I requested my email from Mpho Mokoena to confirm I am done with Vodacom , Mpho then did a conference call and i spoke to lungile kude from legal/accounts , she informed me I am owing still R426 , THAT is impossible cause I was informed R852.29 Mpho also told her it can't be cause in other words we were misinformed , I then requested the recording and that a supervisor listens to it cause I cant pay something I don't know and I was informed R852.29 T lungile put us on hold while on the conference call and ditched us like that she didn't even get back to us or care cause on the conference we were waiting for her to say what is going to happen I need someone to listen to the recording