IM
Irfaan M
1 reviews | Active since Mar 2021
23 Aug 2021, 14:46
not satisfied customer
I just called vodacom insurance company to look into an insurance that i am paying for my old device which I don't even use. they say that the people doing the upgrade did not notify them of the change. Now who's fault is this. Taking people's money is easy , however giving them the service? is that not necessary? the women cut my call and did not bother sending me even an email, What is going on in this company? Don't they know there are lots unemployed people that can do there job better.
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Replies (2)
Vodacom's replyOfficial
23 Aug 2021, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2021, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2021, 19:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you. Our team confirmed that they rep**** to you via email, kindly refer and reply to the email sent.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you. Our team confirmed that they rep**** to you via email, kindly refer and reply to the email sent.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 19:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you. Our team confirmed that they rep**** to you via email, kindly refer and reply to the email sent.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however were unable to get hold of you. Our team confirmed that they rep**** to you via email, kindly refer and reply to the email sent.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,