dJ
dan J

1 reviews | Active since Apr 2019

02 Apr 2019, 09:00

Not safe with vodacom

Last week on the 25th March my cellphone had no network for the whole day then the following day i decided to follow up with vodacom customer care where i was told that there was a sim swab and the number was ported to another network so they are unable to help me. I then went to cellc and informed them that the port was unauthorized then they cancelled it then i went back to vodacom again to reinstate my number and informed them that i know nothing about any sim swab they know that this was done **********ly.

Now because of the lack of safety with vodacom all my money in the bank is gone.

Now today my phone is not working again only to find out that there is another sim swab done, my cell number is ********** 905.

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2019, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply02 Apr 2019, 10:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply03 Apr 2019, 12:22
Official
 Dear Dan 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team