1 reviews | Active since Sept 2016
<p>Hi I went to a Vodacom store and asked for a Huawei P9 for the dual sim purpose.</p> <p>And I explained to them that I have a work phone and personal phone that I have to keep with me every day. So I would like to get the Huawei P9 because it's got the dual sim function. And they said "no problem" and told me what I'll need and they will do it. So I've being exited for a while because now I don't have to move around with two phones anymore. </p> <p>Then I renewed and upgraded the contract. Then when it came to the point of inserting the two sim cards. I found it's not dual sim supported.</p> <p>Now I'm still sitting with the same problem of having to move around with two phones in my pocket. Then I went back to the store and asked them how to insert the second sim. And there I was told that Vodacom does not sell dual sim phones. But before, I went in to the store and asked if it's a dual sim phone and they looked on the system and at the specifications of the Huawei P9 and said "yes" it's a dual sim phone. </p> <p>So I said "pleas tell me what I need " ( it's a work phone) so I had to get a letter from the owner of the company (signed) before I could do anything. So I did.</p> <p>Now the problem is that it's not a dual sim phone. And the only reason the owner let me upgrade the package is because he understands that it's a irritation to move around with two phones everyday. And I have customers that call me on my personal phone and on the work phone. And all the emergency calls comes through on the work phone and all my general workers and supervisors call me on my personal phone.</p> <p> </p> <p>Please help me. If I knew that the phone is not a dual sim phone I would never have gone through all the trouble. And now they can't change the phone or help me.</p> <p> </p> <p>Thanks</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Vodacom Regional Office to address. I would suggest you request the store to do an upgrade reversal as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Vodacom Regional Office to address. I would suggest you request the store to do an upgrade reversal as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
I have tried everything. All they say is that the phone. That they can't do anything in store.
I'm not happy with what happened. I would like to drown grade this contract back to what it was. Because it's pointless to ask for a dual sim phone and then pay more every month. And they give you a single sim phone and now I'm paying more but still sitting with the same problem.
Please help.
I have tried everything. All they say is that the phone. That they can't do anything in store.
I'm not happy with what happened. I would like to drown grade this contract back to what it was. Because it's pointless to ask for a dual sim phone and then pay more every month. And they give you a single sim phone and now I'm paying more but still sitting with the same problem.
Please help.
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