Not reverting back to me

My account was in arrears NM*** I was advised to pay 1843.00 Nov 2015 that I did thereafter I was told to pay connection fee /simple card at any Vodafone/shop and give them banking details and deposit slip of 1843.00 that I did I went to Vodacom Shop at The Glen Mall on the 8 Nov 2015 to date my sim card has not been activated I really don't understand how they work Vodacom and Vodafonew shops the number in question is ***