Not Responding to requests

Good Day<br> Im still waitting for response from my enquiry<br> see conversation<br> <br> Good day<br> i had a problem with my acciunt in December 2015 my phones was softlock for almost 3 weeks and i phnoed you guys everyday. my account was not in arrears or anything. you told me you have to change my credit limit cause that was the problem. now you want me to pay R1623 for a phone that i did not use the whole month which im not going to pay as i did not recieve service that month. if you guys accted faster on my querries and did not take that long to sort out the account if would have been another story. but i will not pay for a phone that i was not able to use for 3 weeks . which in the first was paid up to date but you could not sort out my credit limit please feel free to contact me so that we can discuss this matter Regards <br> SUPPLIER'S RESPONSE Vodacom Time and Date 11:52:38 | Thu 14 Jan 16 <br> Hello nkock,<br> <br> Thank you for your posting. <br> <br> Your enquiry will be investigated and further feedback will be provided in due course. <br> Kind regards<br> Vodacom Consumer Website Team <br> <br> its the 19th of January <br> Im waitting for response to my first email <br> which was first send on the 08 Dec 2015 second