Not responding to phone calls, emails, branch visists, hello peter reviews. This is terrible terrible client service.

<p>I changed my banking details with vodacom. For 2 months they debited frrom the wrong account. Third time I got a reference number and a name of the consultant. Still vodacom deducted fron the wrong account. Now I am trying get the account paid. Vodacom is totally ignoring my attempts. I have phoned 18 times with no luck. The phone calles range from 2min where the call is just disconnected to a record 15 min. I even went to a branch. They told me that my number does not exist on there system. Without offering further assistance, I was told to phone the call center. Really pathetic service. Even the signal is non existing. This will be the second post on Hello peter to get anyone from vodacom to respond. I have again spoken to two branches in Bethlehem. Still nothing has been done. Does vodacom not care anymore? Why is it so difficult. My contract ends in July. I cannot wait to get rid of vodacom and go to a service provider that actually has service.</p>