NOT RESPONDING TO EMAILS

Good day<br> <br> I hereby confirm the telephone conversation between myself and Mpho that the contract will be cancelled and that my last payment will be going off on the 21st of April 2015 and that the debit order against my account will be cancelled.<br> The number can be discontinued as I do not require to keep the number.<br> Please confirm by email if this is correct.<br> <br> Thank you<br> <br> MRS SJJ NEL<br> ***<br> <br> This mail was send on 10/4/2015 and delivered and opened the same day. The automatic response supp**** a referene number OOYT-TYA3 for the query and up to date I have not received a response from Vodacom.<br> <br> According to them the response can take 24 hours but maybe we should rather look at 24 months for a reply or what about never.<br> <br> It is disturbing that a big company like vodacom does not even have the curtesy to reply toe clients emails.