1 reviews | Active since Sept 2012
Not resolving repeated attemps to get a refund form Autopage
<p>I have been a customer of Auto page for more than 10 years never missing a payment. In May this year( I think) they were taken over by Vodacom. Unfortunately for me I missed the communication that I needed to change the account details. So I continued paying on my Autopage account. My service was revoked for non-payment. After 3 months of trying to solve this I am my wits end. I have send proof of payment to 3 different Vodacom email addresses as provided by the accounts department with no response or change. Vodacom said it will take 2 weeks for Autopage to refund me so far nothing. If auto page refunds me I will gladly pay MTN the outstanding money. I will however not pay double especially considering that I have not received any service for the last 3 months. I still get billed every month but receives no service. The account is a 3 gig data package nr ********** 689.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
