HB
Hendrik B

1 reviews | Active since Sept 2012

22 Sept 2016, 10:31

Not resolving repeated attemps to get a refund form Autopage

<p>I have been a customer of Auto page for more than 10 years never missing a payment. In May this year( I think) they were taken over by Vodacom. Unfortunately for me I missed the communication that I needed to change the account details. So I continued paying on my Autopage account. My service was revoked for non-payment. After 3 months of trying to solve this I am my wits end. I have send proof of payment to 3 different Vodacom email addresses as provided by the accounts department with no response or change. Vodacom said it will take 2 weeks for Autopage to refund me so far nothing. If auto page refunds me I will gladly pay MTN the outstanding money. I will however not pay double especially considering that I have not received any service for the last 3 months. I still get billed every month but receives no service. The account is a 3 gig data package nr ********** 689.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team