Not resolving problme of overbilling

Vodacom not assisting in resolving the problem of over billing since June 2017 has coused my acc to folling behind and now standing at a abount of R1280.. Af ter numeres attemps to resolve the promble. stil no Luck Find below all my coresponden to vodacom And now I am holding them responsebil to see that my acc get back to a R0.00 Balence

From: Van der Schyf Zelda (Northcliff Auto) Sent: 16 October 2017 07:54 AM To: ********** Subject: RE: FW: Account update ***~THBT

Thank you for your response

Please can I ask for You to get someone in account to call me For like said in the e-mail below doe to the fact that I have call on so may. I can to get through SO SOMONE from ACCOUNT need to call me

From: ********** ********** Sent: 15 October 2017 03:04 PM To: Van der Schyf Zelda (Northcliff Auto) Subject: Re: FW: Account update ***~THBT

Dear Zelda Thank you for your email. Apologies for any inconvenience caused. Kindly note we as customer care will note be able to assist with this account. In order toget through to the correct department is to contact the Accounts department from one of the cell phone numbers on this account that is in arrears.

Regards, Lizelle Cootee

Customer Care eService Team

On 2017/10/13 10:27 AM, Zelda Van der Schyf , wrote: My problem is still not resolved . Call this morning ********** And ****k to Karabo how assisted me and in from me that there is a memo on my acc saying that there is a specific person that is working on my account and she will close of the credit note and clos the despot He transfer my call but it said the number you have dialled does not exists so I phoned again and was transfer ****k to Penny that said Vodacom have been giving out the wrong number. So after that I have made multiple calls to Vodacom to get a hold of the lady or to get her to call me but no one can help. So I phoned again only to get a recorded message saying that you have notes that I have been calling nume4rus times and someone will call me back I am trying to get my acc to a R0 balance but I am not getting any joy Please get the lady call me. But just FyI I am going back on to Hello Pieter If this matter is not resolved today by 15:00 For you are welcome to go through and see how many times I have tried to resolve this matter and still nothing. I not wash my hands the ball is now in your hands I have done what I can (W) 011 ********** (C) ********** 762 : Acc I ********** 5 From: Van der Schyf Zelda (Northcliff Auto) Sent: 05 October 2017 12:33 PM To: ********** ********** ********** Subject: RE: Account update ***~THBT Thank you for your e-mail. I am disputing the fact that you just send me an e-mai9l with the brake down of my account and nit taking the time to go through it with me and that I must again call you !!!!!! And the fact that you say my account as on the As per Vodacom “The latest invoice was generated on the 01/10/2017 for the amount of R956.75, which left your current balance R2,187.26.” The 3 payment made on the 15 Aug 2017 of R650 and then again a amount of R600 was paid on the 25Aug and another payment was made on the 8 of Sep 2017 R350 =R1600 pay on my account So it is impossible that my account can be R2187.26 Please sort this out for the problem is on your side as you twice over billed me which started this problem… not me This has been caring on since June where 2 credit nots was pasted and which I do value from Vodacom But still my account is not correct so as previously advice (which also caused the problem) I am not going to pay until it is clear and my account is a 100% correct ********** ********** Sent: 05 October 2017 11:42 AM To: Van der Schyf Zelda (Northcliff Auto) Subject: Account update ***~THBT Dear Zelda We thank you for your email communication. As per our telephonic conversation today on ********** 800 refers: Our records indicate the credits for the two invoices has been passed onto the Vodacom account, as below: Invoice (H5-46QGH ) credit date 20/07/2017 R-869.14. Invoice (H5-4Q7TH ) credit date 15/08/2017 R-386.71. The below break down will advise the outcome of your account balance: Your account was on a zero balance last on the 01/10/2015, however the debit order for the invoice dated 01/09/2015 returned unpaid on the 05/10/2017 with a penalty fee of R100.00. Vodacom invoiced the account on the 01/11/2015 which made the balance R1,477.00. Vodacom tried to debit the total of R1,477.00, the account was invoiced on the 03/11/2015, however the debit order returned unpaid on the 05/11/2015. The total account balance was R2,165.50. On the 14/11/2015 you paid the account with the amount of R-1,477.00, whereby the account balance was R688.50. But on the 03/12/2015 the account was invoiced and the balance was R1,387.00. You paid R-700.00, and the balance was R687.00. On the 03/01/2016 the account was invoiced and the balance was R1,375.50 on the 08/01/2016 you paid R-687.00 and on the 01/02/2016 you paid R-688.50, whereby the account was on a zero balance again. On the 03/02/2016 the account was invoiced, and paid on the 01/03/2016, the debit order returned unpaid with a penalty fee of R100.00. The account was invoiced on the 03/03/2016 which left the account balance R1,477.00. You made a payment on the 07/03/2016 R-690.00, which left the account balance R787.00. An invoice was generated on the 01/04/2016, account balance R1,475.49, account debited on the 01/04/2016 returned unpaid on the 05/04/2016. Account balance was R1,575.49. Account payment of R-800.00 made on the 07/04/2017, account balance R775.49. Invoice generated on the 01/05/2016, account balance R1,463.98, debit order on the 03/05/2016 returned unpaid on the 06/05/2016, account balance R1,563.98. Invoice generated on the 01/06/2016, account balance R2,252.47. Account debited on the 01/06/2016 R-1,563.98, returned unpaid 06/06/2016. Account balance was R2,252.47. Payment R-1,800.00 done on the 24/06/2017, account balance R452.47. On the 01/07/2016 invoice generated, balance R1,152.66. Payment R-500.00 made on the 22/07/2016, account balance R652.66. Invoice generated on the 02/08/2016, account balance R1,341.15. Two payments (R-1,200.00 and R-150.00) made on the 25/08/2016. Then the account was in a credit balance of R-8.85. On the 01/09/2016 an invoice was generated, the balance was R679.64, however no payment was made. On the 01/10/2016 a new invoice was generated, which left the account balance R1,368.13. On the 26/10/2016, you made a payment of R-700.00, which left the account balance R668.13. A new invoice was generated on the 01/11/2016, whereby the account balance was R1,366.62. The 25/11/2016 you made a payment of R-700.00 which left the account balance R666.62. On the 02/12/2016 a new invoice was generated, the account balance was R1,355.11. You made a payment R-700.00 on the 15/12/2016, which left the account balance R655.11. On the 01/01/2017 a new invoice was generated, account balance was R1,343.60. Payment R-688.00 made on the 25/01/2017, account balance was R655.60. A new invoice was generated on the 02/02/2017, account balance was R1,344.09. You made a payment R-660.00 on the 27/02/201, which left the account balance R684.09. An account invoice was generated on the 02/03/2017, which left the account balance R1,382.58. A payment of R-1,300.00 was made which left the account balance R82.58. On the 02/04/2017 an invoice was generated, which left a balance of R781.07. No payment was made, another invoice was generated on the 02/05/2017, account balance was R989.56. On the 02/06/2017 another invoice was generated which left the account balance R1,198.05. A payment R-400.00 was made on the 23/06/2017, which left the account balance R798.05. On the 01/07/2017 a combined invoice was generated R1,405.89, whereby the account balance was R2,203.94 but double subscription charge R-869.14 was credited back to the account

The account balance was then R1,334.80, an invoice was generated on the 20/07/2017, account total balance was R1,432.18. On the 24/07/2017 a payment R-400.00 was made, which left the account balance R1,032.18. On the 01/08/2017 a new invoice was generated R1,261.82, account balance was R2,294.00. A payment was made on the R-650.00, double subscription charge was credited R-386.71 back to the account. The account balance was R1,257.29, on the 25/08/2017 a payment R-600.00 has been made onto the account. The account balance was R657.29. On the 01/09/2017 an invoice of R923.22 was generated, whereby the account balance was R1,580.51. You made a payment of R-350.00, which left the account balance R1,230.51. The latest invoice was generated on the 01/10/2017 for the amount of R956.75, which left your current balance R2,187.26. I have emailed your latest statement to ********** for your perusal. Account billing can be obtained through the Vodacom App/website www.vodacom.co.za. Should you have any disputes regarding the break down of your account, you may contact the Accounts team (Subscriber collections) directly on ********** (free from a Vodacom SIM card). Operating hours: Mon-Fri 08:00-17:00 Sat 08:00-13:00 Sun 09:00-13:00 Kind Regards, Bianca Cecelia Mitas

Customer Care eService Team

On 2017/10/04 03:33 PM, Zelda Van der Schyf , wrote: ID ********** 023088 DOD 1st of each month Cheque acc ********** ********** Sent: 04 October 2017 12:05 PM To: Van der Schyf Zelda (Northcliff Auto) Subject: Vodacom Customer Care Reply - Authentication Response

Please reply to this email with these three bits of personal information: 1. 2.ID number or Company Registration Number for corporate accounts 3.Debit order date 4.Bank name and account type Want to help yourself and skip the call-centre queue? Visit the "Help me" section of the Vodacom website and get help and support online now to find: • •Support information for your device •Easy to understand FAQ's relevant to your query or service •Instructional video content Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community . Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom Customer Care

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----- Original Message ----- From: Van der Schyf Zelda (Northcliff Auto) ********** ********** Sent: Tuesday 03 October 2017 10:03:27 AM Subject: Acc I ********** 5 Credit Note To whom It my concern I spoke to Jared at your Customer care Dep 082111 To assist me with my acc he was supposed to call me back after speaking to Lindiwe regarding the credit note. As I keep on getting calls that my account is over due Please get someone to sort it out as this has been going on sins June where I have been dubbed changes twice I have not received a call back so the amount of R307 is on vodacom acc can be resolved